Shipping policy

Shipping Policy

Effective Date: June 16, 2026

Thank you for choosing Menloft. We are committed to providing reliable, transparent, and timely delivery for all our customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order on www.menloft.com, you agree to the conditions outlined below.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email confirmation once your order has been processed.

2. Shipping Destinations

  • We currently ship across the European Union and selected international destinations.
  • If your country is not listed at checkout, please contact us at info@menloft.com to verify availability.

3. Delivery Times

  • European Union and International Orders: estimated delivery time is 10–20 business days.
  • Delivery times are estimates and may vary due to customs clearance, carrier delays, or unforeseen circumstances.

4. Shipping Costs

  • Free Standard Shipping: available on all EU orders.
  • Express or priority shipping options may be available at checkout for an additional fee.
  • Shipping costs for international destinations will be calculated at checkout.

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with a tracking number.
  • Tracking information may take up to 48 hours to update after shipment.
  • You can track your order directly on the carrier’s website or via the link provided in your email.

6. Customs, Duties, and Taxes

  • Orders shipped outside the EU may be subject to import duties, customs fees, and local taxes.
  • These additional charges are the responsibility of the customer.
  • We recommend contacting your local customs office for more information before placing an order.

7. Delivery Issues

  • Delays: Menloft is not responsible for delays caused by customs clearance, natural events, strikes, or carrier disruptions.
  • Incorrect Address: Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses.
  • Unclaimed Packages: Packages returned to us due to failed delivery attempts may incur re-shipping fees.

8. Damaged, Lost, or Stolen Packages

  • If your package arrives damaged, please document with photos and contact us immediately.
  • If your package is lost in transit, we will open an investigation with the carrier.
  • Once a package is marked as “delivered” by the carrier, Menloft is not responsible for theft or loss.

9. Split Shipments

In certain cases, an order containing multiple items may be shipped in separate packages to ensure faster delivery. Customers will receive separate tracking numbers for each shipment.

10. Changes to Shipping Address

If you need to update your shipping address, please contact us within 24 hours of placing your order. Once an order has been dispatched, we cannot guarantee address changes.

11. Estimated Processing Timeline

  • Order Placement → Confirmation: Instant email confirmation.
  • Processing & Packaging: 1–2 business days.
  • Carrier Pickup: By end of processing day.
  • Delivery to Customer: Based on destination and shipping method.

12. Force Majeure

Menloft is not liable for delivery delays or failures caused by events beyond our control, such as natural disasters, war, strikes, or carrier disruptions.

13. Updates to This Policy

We may update our Shipping Policy from time to time to reflect new carriers, updated delivery times, or changes in business practices. Updates will be posted on this page with the revised effective date.

14. Contact Information

If you have any questions about shipping or delivery, please contact us:

Email: info@menloft.com
Address: 255 S Orange Avenue, Orlando, FL, USA
Hours: Monday – Friday, 9:00 am – 6:00 pm (EST)